Rural Delivery Information
We love orders from rural delivery areas – and we never charge an RD surcharge – but please let us know if couriers consider you RD – so that we can put the correct ticket on.
We do not pass on the approx $4 additional charge that we are charged for delivering to rural delivery addresses. If you don't tell us you are rural delivery, we do not know to put the correct ticketing on your package and this can lead to a delay so please ensure that you do specifiy in your address if your address is rural delivery.
If you're unsure whether your address is considered a rural delivery by New Zealand Post click here to go to their Post Address and Postcode finder.
For general information about our delivery service click here
Rural delivery services take approximately 3 days, however selected furniture items are made to order, so please read the information on the product page concerned.
Please allow an extra 1-2 days for delivery after a public holiday, as there is always a large back-log with both The Sleep Store orders and courier companies..
Our standard delivery service - Non-signature required:
We use a non-signature required service as our standard service. This means that the courier will leave your package in a safe place and you do not have to been home to receive the package. Based on customer feedback, this is much more prefreable and ensure the fastest delivery for you.
If the courier does not believe there is a safe place to leave the package, they will leave a 'Card to Call' so you can arrange redelivery.
Notes in your delivery instructions may or may not be followed by the courier, I am sorry we can not guarantee that instructions will be followed to the letter. In particular our courier will not call in advance to arrange delivery at a specific time. Please see SIGNATURE REQUIRED information below if you need to be home to receive your package.
Signature required service:
If you would prefer your package to be sent SIGNATURE REQUIRED, please note SIGNATURE REQUIRED in your delivery instructions in capital letters.
We pack up to 150 orders a day, so vague or unclear instructions may be overlooked by our busy staff.
Signature Required service will mean you need to be home to sign for your package and if you are not home, you will need to arrange redelivery with the relevant courier company.
Theft or dog issues:
If you have had issues with packages or mail being stolen, please request SIGNATURE REQUIRED.
If you have a dog who may eat your package (don't laugh, it does happen!), then please include detailed instructions including requesting SIGNATURE REQUIRED.
Tracking courier items:
If your order has not arrived in the time frame above, please contact us for your tracking number so you can speak with the relevant courier service or have us track it for you.