New Zealand Shipping Information

 

"The ordering process was so easy, price is fantastic and it arrived the next day….I was so amazed at how quickly it arrived! I wouldn’t purchase sleepwear anywhere else,  Thank you so much, Kath Mitchell"

"Hi there, Just wanted to email you to say thanks! Your dispatch of orders is amazing, we received the wrap this morning! Much appreciated. Thanks, Melanie"

 

Free Shipping for orders over $100

Yay we are delighted to offer every day free shipping on orders over $100.

 

Please note:

The free shipping is to New Zealand addresses only.

Our usual free shipping exclusions apply, so free shipping does not apply to bulky, heavy or oversize items. This includes mattresses, cots, travel cots, bassinets, baby swings, babywearing dolls, bouncinettes, toddler beds, bed rails & bumpers, high chairs, moses baskets and other large items, including furniture.

Occasionally highly discounted items will be excluded from Free Shipping.

To receive free shipping, your spend must be over $100. So if you apply coupons or loyalty points discounts that take your spend under $100, the free shipping threshold will not be met and you will be charged shipping.

Please note usual shipping charge will still be visible on the shopping basket page as this is an estimate only. The correct shipping and any free shipping will be visible on the Checkout Page after all discounts, coupons and loyalty points have been deducted.

Other details on our Free Shipping service can be found below or by clicking here.

 

In stock, ready to ship

You can be confident that what you order from us is available for us to dispatch ASAP. We don't do sneaky drop shipping.

If an item is available on our website to order then it's on our shelves, in our warehouse and ready to send to you. The exception to this are when an item is listed as a presale, special order, backorder or as a made to order product. We indicate if this is the case on particular items by highlighting it in it's description, name or the 'backorder' add to cart button. So you can see if you're going to have to wait a little longer for your order before you place it.  On the very rare occasions we come across a damaged or incorrectly counted item of stock when we come to pick your order for dispatch, we'll be in touch, let you know what's going on and work out a solution with you.

99% of the items available at The Sleep Store website are in stock, ready to ship and if they're not we'll tell you about it.

 

Delivery times:

Packages to urban areas are often delivered on an overnight service, provided the items ordered are in stock and your order is placed before 2pm (our courier picks up at 3pm).

However please allow 3 days for delivery, as this covers busier times in our dispatch area, items out of stock for a day or two and busy times with the courier companies.

Furniture items and rural delivery services take approximately 3 days. Selected furniture items are made to order, so please read the information on the product page concerned.

Please allow an extra 1-2 days for delivery after a public holiday, as there is always a large back-log with both The Sleep Store orders and courier companies.

 

Shipping charges:

If your order doesn't qualify for free shipping the shipping fee you pay is at the cost we are charged by our courier companies, or in many cases, less than we are charged.

Courier companies charge by volumetric weight, so light but large packages are expensive to ship compared to small heavy ones.

Our standard shipping charges start at $5  - you can calculate the shipping for your order by going to the checkout and choosing the correct delivery area. 

 

Our standard delivery service - Non-signature required:

We use a non-signature required service as our standard service. This means that the courier will leave your package in a safe place and you do not have to been home to receive the package. Based on customer feedback, this is much more prefreable and ensure the fastest delivery for you.

If the courier does not believe there is a safe place to leave the package, they will leave a 'Card to Call' so you can arrange redelivery.

Notes in your delivery instructions may or may not be followed by the courier, I am sorry we can not guarantee that instructions will be followed to the letter. In particular our courier will not call in advance to arrange delivery at a specific time. Please see SIGNATURE REQUIRED information below if you need to be home to receive your package.

 

Which courier do we use?

We use Courier Post and Fastway for the majority of deliveries in New Zealand. Which service depends on the time of the day your order is being dispatched and the size of your package. Please let us know if you have a preference due to local services in your area.

Track and Trace links are below if you have already placed your order.

 

Signature required service:

If you would prefer your package to be sent SIGNATURE REQUIRED, please note SIGNATURE REQUIRED in your delivery instructions in capital letters.

We pack up to 400 orders a day, so vague or unclear instructions may be overlooked by our busy staff.

Signature Required service will mean you need to be home to sign for your package and if you are not home, you will need to arrange redelivery with the relevant courier company.

 

Theft or dog issues:

If you have had issues with packages or mail being stolen, please request SIGNATURE REQUIRED.

Due to local coucil bylaws requiring unobstructed access to the front door, our courier company will not accept claims when a parcel has been destroyed by a dog. If you have a dog who may eat your package (don't laugh, it does happen!), then please include detailed instructions including requesting SIGNATURE REQUIRED.

 

Rural delivery

We do not pass on the approx $4 additional charge that we are charged for delivering to rural delivery addresses.

Please ensure that you do specifiy in your address if your address is rural delivery. If you don't tell us you are rural delivery, we do not know to put the correct ticketing on your package and this can lead to a delay.

If we do not use a rural delivery sticker on your package when it should be used, we are charged an additional $5 fee for under-ticketing....making an extra $9 we have had to pay to deliver your item, on top of the regular ticket charge.

 

Tracking courier items:

If your order has not arrived in the time frame above, please refer to your automated email containing your tracking number. We are happy to speak with the relevant courier service if necessary however in our experience issues are most quickly resolved by the customer speaking direct to the courier to describe specific features of the home where it may have, or can be left.

Courier Post Track & Trace tool is here

Fastway Track & Trace tool is here

 

Pick-ups, Click & Collect and browsing:

We are not open for browsing in our warehouse due to the nature of our business (we sell online!) .

We pack up to 400 orders a day and our priority is providing the fastest turn around to our online customers and utilizing cost effective and fast courier services.

If you have placed an order online and require it urgently, you can use our Priority Click & Collect service which has a 1 hour turn around during office hours, Monday to Friday.

 

Urgent orders:

If your order is particularly urgent or you require weekend delivery, please contact us to discuss what is possible and note this on your order. We will do what we can but can't make promises for deliveries outside the timing guidelines above.