SleepPoints FAQs
Joining our SleepPoints Rewards Program
I already have an account - Do I need to create a new one on your new website to earn rewards?
No, you’re already enrolled in our program.
Will I receive points for purchases I made prior to creating an account?
If you check out as a guest, a customer record will be created linked to your email address.That order will earn points in our loyalty program. However you will need to create an account and be logged in to claim and use those rewards.
Earning SleepPoints
How do I earn SleepPoints?
Points for Purchases: All eligible purchases* earn SleepPoints at the rate of $1 NZD spent = 1 point.
Exclusions: Points will not be earned on Gift Vouchers, clearance or outlet items, shipping costs or during promotions that exclude earning points.
Action Points: There are a number of actions you can take to earn more SleepPoints. These include writing a verified review (from your Review Request Email) or following us on social media. You can earn points by:
- Creating an Account (100 Points)
- Following us on Facebook (20 Points)
- Following us on Instagram (20 Points)
- Following us on TikTok (20 Points)
- Birthday Bonus (200 Points for Silver Tier and above). Please note you must register your birthday date on the Rewards page when you're logged in, otherwise we won’t know it’s your birthday!
- Writing a Verified Review (20 points per review, plus a bonus of 30 points (so 50 in total) if you add an approved photo or video to your review).
SleepPoints can't be transferred to another account so you must be logged in to your account when earning points. This applies to earning points and redeeming points.
Earning points with reviews
We reward you for writing a verified review after you have purchased an item from us. We will send you an email requesting a review for a specific item or a review of your shopping experience and you can write the review within the email we send.
- You will also have the opportunity to write other verified reviews and earn additional points once you have completed the first review within an email request.
- Points are awarded for product reviews only and while you are very welcome to write reviews at any time, we can only award points for the verified reviews from an email request as this is directly linked to purchasing the item from The Sleep Store.
Redeeming SleepPoints
You can redeem your SleepPoints for a discount code on your rewards panel or at the checkout. All redemptions are in the base currency, NZD.
In your rewards panel:
1. Login and go to the rewards page or the rewards panel in your account. Scroll down to "Your Available Rewards". This will display all redemption options you are eligible for at this time. Click the reward you would like to redeem. This will now be waiting for you at checkout in the "unused rewards" dropdown box.
At checkout:
- You will see your points balance with a drop down box, giving you a list of redemption options based on how many points you have. Choose the rewards you want and click "Redeem". This discount code will automatically be applied.
- If you have previously unused rewards (e.g if you redeemed but did not check out, or have a tier reward coupon), these can been seen in the "Your unused rewards" drop down. Choose which you would like to use and click apply for this to be applied to your cart.
- You can add different codes to see which can be stacked or which has the best discount for you.
Note you must spend the total of the discount code in one transaction, so just redeem what you need for this order. Any excess credit from a redeemed voucher will not be restored to your account. You cannot use SleepPoints rewards to cover shipping.
VIP Tiers information
How is my tier calculated? We have four different SleepPoints tiers and these are based on your lifetime points earned and activity with The Sleep Store.
Please note if you return a product for a refund and your overall points earned falls below your current tier threshold, your VIP tier will fall to reflect your overall points earned.
The four tiers are:
VIP Community - 0-299 points
VIP Silver - 300-599 points
VIP Gold - 600-1599 points
VIP Platinum - 1600+ points
Your tier will NOT fall if you redeem your points for a SleepPoints reward coupon.
What happens to my tier when I return something?
If you return an item for a refund the points for that item will be deducted from your balance. If your total points earned then falls below the new VIP tier, your tier will drop back to reflect your total overall points.
Will my tier ever drop?
Your tier status never expires! We understand that our customers have different needs at different ages and stages, and we would love for you to return to shopping with us when we can next help. So if you reached platinum or gold and come back to shop with us when you have another baby or need to buy a baby shower gift, all your tier perks are still available to you!
How do I know my tier?
There are two ways to see your points and tier. You can visit our rewards page when you are logged in. You will see your points at the top of the page and can scroll down to see your current tier and how many points you need to get to the next tier.
You can also go to the Profile section in your account for a quick summary of the points you have, when they expire and what your tier status is.
Your SleepPoints balance & details
Where do I find my SleepPoints balance?
When you are logged in to your account your points balance will show at checkout and on your account Profile Page. On desktop it’s also visible on the top right of the website.
What about my full rewards account details?
You can find your SleepPoints rewards balance and history under “My Account > Profile”. You can also click on Go to Rewards from your Profile to see the full details.
How do the reward codes work?
Can I get change on a reward code?
No change is paid on reward coupon codes. Reward codes become invalid once used and no change is payable. So please just redeem what you want to spend for the order you are placing.
Do Rewards Codes expire?
- SleepPoints codes do not expire
- Some rewards, such as Tier Entry Rewards (VIP Silver, VIP Gold and VIP Platinum) expire after 30 days. Check the email when you receive any rewards codes to ensure you use them in time.
Which discounts can I use together?
We know customers want to use all the codes, vouchers and discounts at the same time! As generous as we are, there are some restrictions so we don’t go bankrupt!
- You can use as many SleepPoints codes together as you like. There is no minimum spend.
- You can use ONE other discount code
- Tier Entry Rewards (VIP Silver, VIP Gold and VIP Platinum) cannot be combined with another discount. There is also a minimum spend with these coupons. This can be seen at checkout or in your rewards email.
Do points expire?
SleepPoints expire after 1 year of inactivity.The timer is based on your customer activity, not when the points were earned. Activity includes redeeming points and writing verified reviews. As long as you stay active, your points won't expire.
Returns & Exchanges
What happens to my SleepPoints when I return something?
If you return an item for a refund, the points earned on that item will be deducted from your balance. If that product spend had moved you up a VIP tier, you would have earned a reward. These will also be reversed when the item is refunded and your new VIP tier will change accordingly.
If you used your rewards towards a purchase and later decided to return that item, your rewards will be credited back to your rewards account. For example, if you used $10 worth of SleepPoints towards a $100 purchase that you decide to return, the $90 balance paid will be refunded on your credit card. The $10 points used will also be added back to your account.
If you return an item and you have already spent your rewards points, your account will go into negative points.
Can I return my order if I redeemed rewards for a discount?
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back into your rewards account.
Tier Entry Codes and other discount codes other than SleepPoints are one-time use only and will not be refunded or re-instated once used, even if you return your order.
What happens to my tier when I return something?
If you return an item for a refund, the points earned on that item will be deducted from your balance. If this drops your total points earned below the tier threshold then you will drop back down a tier accordingly.
What happens to my tier when I exchange something?
Your SleepPoints balance does not change with exchanges of the same value (for example, swapping the colour or size). However, if you return an item for a refund, the SleepPoints for that item will be deducted from your balance.
Why didn’t I earn points on my purchase?
You need to be logged in to your account to earn and redeem points, so check you were logged in at the time, with the same email address that your rewards account is under. Note that we have a small number of exclusions that do not earn points – Cancelled orders, buying Gift Cards, items purchased from outlet or clearance, orders made at in-person events. Please contact our Customer Care team if you have further questions about this.
Birthday Bonus Reward
How do I get my birthday reward?
Visit the Rewards page, click the tile marked “Birthday Bonus” and add your birth date. Our Birthday Bonus gifts 200 points to our Silver, Gold and Platinum members on their birthday! Please register your birth date at least 30 days prior to receive our gift on your actual birthday. Once you've added your birthday, you won't be able to tick the "Birthday Bonus" tile again.
Birthday waiting period:
If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration. This only applies on year one.
I didn’t receive my Birthday Bonus!
Happy Birthday! In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday and be a Silver, Gold or Platinum member.
If your birthday falls between the day that you registered and the 30 day waiting period afterwards, you will receive your birthday bonus 30 days after your registration.
If it has been more than 30 days since you registered for your birthday reward and you still have not received the additional points in your account, please contact the customer service team who will be happy to help.