FAQs from the MooGoo website
What’s the difference between Skin Milk Udder Cream and Full Cream Moisturiser?
Our Skin Milk Udder Cream is a lighter formulation made with Sweet Almond, Olive and Rice Bran Oil as the nourishing oils in our formula. Our Full Cream Moisturiser is a thicker and creamier formula made with Sweet Almond, Olive and Coconut Oil as the nourishing base to this cream. This provides a bit more hydration and protection for dry skin, particularly in the winter months or those who suffer from extremely dry skin. Both contain Milk Protein which has found that it helps to increase skin elasticity by up to 20% and can be applied all over the body from your face to your feet.
Why is Skin Milk Udder Cream popular for radiation therapy?
Skin can react in a variety of ways after undergoing radiation therapy, including itchy, flaky, red, swollen, tight, dry, rashes and blistering. Our Skin Milk Udder Cream is a lightweight formula that suits all skin types and can be applied to skin with all these symptoms. When caring for skin during and after treatment, we think it’s best to look for natural, gentle, hydrating products that aren’t loaded with too many ingredients as the skin can be hypersensitive during this time. You should also try to avoid any products made with cheap preservatives like Parabens and Phenoxyethanol, as well as penetration enhancers, phthalates etc. Of course, we don’t use any of these ingredients. Our Skin Milk Udder Cream is made with nourishing oils like Sweet Almond, Olive and Rice Bran Oil, as well as Aloe Vera to provide soothing relief to inflammation, and the Milk Protein helps to restore and rebuild skin elasticity.
My cream isn't white. Does this mean it has gone bad?
You may notice that your cream isn’t bright white or changes colour slightly over time. This is because we use natural ingredients which are often rich in colour and can change the colour of a cream after it's mixed in. Although people generally expect a cream to always be white, we choose not to use any bleaching ingredients to keep them white. So, don’t be surprised if your cream changes to a light tan, pink or grey colour over time, it's not a bad thing and is perfectly fine to use (always check expiry dates)! It’s also good to note that the colour of your cream may also vary slightly from tube to tube, or bottle to bottle.
Are your moisturisers made of milk?
We aren’t called MooGoo because our moisturisers are made of milk. If you think about it, putting any meaningful amount of fresh milk into a cream and putting it on a shelf in a store for a while would not end well – yuck! We do use ethically and sustainably sourced Milk Protein from a credible Australian supplier in some of our skincare products because research has found that it helps to increase skin elasticity by up to 20%.
I see fragrance in the ingredients list, what is the fragrance exactly?
When it comes to fragrance, in the past we tried to keep our products fragrance-free as many of our customers were allergic to them. At the same time, the overall response from our customers is that they prefer our moisturisers with a subtle fragrance. To do this, we had to make sure that the inclusion of any fragrance wasn't going to compromise the gentleness of our formulas. The main concern with most fragrances is that they’re often made with phthalates. Of course, we don’t use these in our formulas because they’re well-known to be irritating to the skin, often causing dryness and itching. Instead, we use a blend of non-irritating, hypoallergenic fragrances that are suitable for even the most sensitive skin. Each part of this fragrance blend is below the EU’s allergy threshold, and we have used it in many of our products for years now without any reactions. The fragrances we use are proprietary blends from a company we work with, so unfortunately, we cannot reveal their exact details. Think of it as our top secret, reaction-free recipe!
Are your moisturisers suitable to use on the face?
In general, most generic body moisturisers are made with very average ingredients to make skin feel smooth and cover a large area (skin is the largest organ). They can also be quite heavy and greasy, so not the most ideal to wear on your face or under makeup. Many body moisturisers are also made with powerful penetration enhancers based on Glycols and PEGs (essentially solvents) that help the cream penetrate the top layers of the skin, so they don’t feel as greasy. We suggest not using any creams that fall into this category, but especially not on your face and the delicate skin around your eyes. BUT, if your body moisturiser is made with high-quality, skin-friendly, natural ingredients like ours are, then YES, they’re absolutely suitable for use on the face, in fact, we recommend it! The natural, skin-friendly oils we use will sink into the skin to quench deep down dehydration, also making them non-comedogenic, meaning they won’t block your pores either.
Is this product pH balanced? What does that mean?
Yes, it sure is! The pH level of our moisturisers is balanced to 5.5, which is similar to human skin. Essentially, pH can be measured from 0 to 14 depending on how acidic or alkaline a substance is. Since our skin sits at a pH of about 5.5, it’s slightly acidic. Healthy skin can retain moisture, maintain a robust microbiome and keep irritants away. We of course want to support this, so using creams that are pH balanced to match our skin is one of the best ways to do this.
I can’t seem to get all of the product out of the bottle with the pump? Why is this happening?
Based on customer demand, we created larger sizes of our moisturisers as we know that when you love something, you often want to buy in bulk. Larger sizes are better value for money and use less plastic. When it comes to products with higher viscosity (thicker in nature), it can be harder for them to be dispensed through a pump system when the product is running low. This means that you might not be able to access every last drop with the pump provided. To get your hands on the last bit of product in the bottle after it can no longer be pumped, simply turn the bottle upside down and allow the product to make its way to the top of the bottle with the help of gravity. Now when you unscrew the cap, the product will be there ready for you to use and enjoy as needed. We use bottles with pump tops instead of jars as we find this to be a much more sanitary delivery system.
What does "Dermatologically Tested" mean?
You may have seen the term “Dermatologically Tested” on lots of products before, but did you know there’s not an actual definition or regulation for this term? Because that didn’t sit right with us, and because our aim is to make products for people with really sensitive skin, we decided to send a bunch of them off to be tested in an independent lab on 54 people who reported having sensitive skin. The results were given on a scale of 0 to 5 with 0 being no irritation or redness and 5 being a reaction.
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