Contact Us

Please note we are an online store and do not have a physical retail store in which to browse our range.

Our office hours are NZ 9am to 5pm, Monday to Friday.


Phone:                             09 816 8706 (from cell-phones)   or 0800 SLEEPY (from land-lines only)

Address:                          31 Portage Road, New Lynn, Auckland 0600

Order online and choose Click & Collect if you wish to pick up your purchase from our New Lynn premises, click here for further details.




General Email:     

Returns & Exchanges:



Please leave a message if we are not available and we will call you back as soon as we can - we're flat-out during the day packing orders.



Want to know what other customers think about our service and products before you purchase?

Click here for Facebook Reviews:

Click here for website testimonials.


Sleep Advice:

If you have a question about your baby's sleep, join our online sleep community on our Facebook Page. Post for more detailed questions on Sleep Coach monitored support groups to receive advice from our team and other parents. Find links to our Sleep Support groups here

Please note this is a free service with high demand, so there may be a delay hearing from one of our team.



It's not just sleep advice on our Facebook Page. LIKE us for be first to know about hot specials or new products.

You can also ask any customer service questions on Facebook and message us directly to our Facebook inbox. Find links to our Facebook pages and Instagram page here.



If you are experiencing difficulty placing your order online, please email your order to or you can call us on (09) 816-8706.


Customer Feedback & product reviews:

We would be delighted to receive a testimonial from you if you have found The Sleep Store has made a difference to the sleep of your children.

We are also interested in your feedback on our website, our information and our product range.

Please email us to send your product review, testimonial or feedback - thank you.